Public Sector Solutions
PUBLIC FACING FORMS
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A California County Air Resource District has deployed Laserfiche Forms to help constituents apply for the County Electric Vehicle Incentive program. This program allows County Citizens that have purchased or own an electric vehicle - apply for cash or tax-break incentives.
Traditionally, this process was completed via email or in person with paper forms, requiring the applicant to bring copies of their registration and vehicle purchase agreement to the Air Resource District office. After District review, back and forth with the applicant, internal reviews, lots of paper moving, the application moves to payment and the applicant receives a check in the mail. This process was marked with time consuming inefficiencies.
The Air District now provides a public facing digital form to qualify, process, approve, and pay applicants. This process allows the applicant to self-identify if they qualify for the program, submit digital copies of all required information, deliver organized information for admins to process, and finally, send checks to the applicants.
Staff time on the program was reduced considerably as there have been fewer phone calls (due to the auto email response), less printing, compiling, and filing of paperwork. Also, the District used one less staff person for these activities. The approval workflow smoothed out the process between departments, allowing for quick management review and seamless transition to administration for processing and sending checks to the applicants.
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